Privacy Policy
Ambition 24 Hours Pty Ltd
Last updated: March 2026
1. Introduction
Ambition 24 Hours Pty Ltd (ABN: 52 695 717 43) ("we", "us", "our") is an Australian nursing and healthcare staffing agency. We are committed to protecting the privacy of all individuals who interact with us, including registered nurses, healthcare professionals, clients, and website visitors.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you consent to the practices described in this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
General information:
Full name, date of birth, and contact details (address, phone, email)
Employment history, qualifications, and professional registrations (e.g. AHPRA registration)
Referee details and professional references
Bank account and superannuation details (for payroll purposes)
Emergency contact information
Sensitive information (collected only with your consent or as required by law)
Health and medical information, including immunisation records, fitness-for-work assessments, and medical history relevant to your role
Criminal history and background check results (including National Police Checks)
Visa status, working rights, and immigration documentation
Identification documents (passport, driver's licence)
We only collect sensitive information where it is necessary for providing our staffing services, and we handle it with the highest level of care.
3. How We Collect Your Information
We collect personal information in the following ways:
Directly from you when you register with us, complete application forms, or communicate with us by phone, email, or through our website
From third parties such as referees, background check providers, AHPRA, the Department of Home Affairs, and healthcare facilities
Automatically when you visit our website (see Section 7 - Cookies and Log Data)
4. Why We Collect and Use Your Information
We collect and use your personal information to:
Assess your suitability for nursing and healthcare placements
Verify your professional registrations, qualifications, and right to work in Australia
Conduct background and police checks as required by healthcare facilities and legislation
Place you in appropriate temporary, contract, or permanent roles
Manage payroll, invoicing, and superannuation obligations
Meet our legal and regulatory obligations under applicable laws
Communicate with you about shifts, placements, and opportunities
Improve our services and website
We will not use your personal information for any purpose that is incompatible with the reason it was collected without your consent.
5. Disclosure of Your Information
We may disclose your personal information to:
Healthcare facilities and clients to whom we introduce you for the purpose of securing placements
Third-party service providers who assist us in operating our business (e.g. payroll providers, IT systems, background check agencies), who are bound by confidentiality obligations
Regulatory bodies such as AHPRA, the Australian Health Practitioner Regulation Agency, where required
Government agencies including the Australian Taxation Office, Department of Home Affairs, and Fair Work Commission, where required by law
Professional referees you have nominated
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
6. Overseas Disclosure
In some cases, we may use third-party software platforms or service providers whose servers are located overseas (e.g. cloud-based systems in the United States or Europe). Where this occurs, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles.
7. Cookies and Log Data
Our website may use cookies small data files stored on your device to improve your browsing experience and collect usage analytics. We may also collect log data including your IP address, browser type, device information, and pages visited.
You may disable cookies in your browser settings. Doing so may affect the functionality of certain parts of our website.
We may use third-party analytics services (e.g. Google Analytics) that collect anonymised usage data. These services have their own privacy policies governing how they handle information.
8. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:
Secure, password-protected internal systems
Restricted access to personal information on a need-to-know basis
Encrypted transmission of data where applicable
While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you transmit information to us at your own risk.
9. Retention of Information
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
10. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, incomplete, or misleading.
To make an access or correction request, please contact us using the details in Section 13. We will respond within a reasonable timeframe (generally 30 days). In some circumstances, we may be required to refuse access if so, we will explain the reasons in writing.
11. Complaints
If you believe we have handled your personal information in a way that does not comply with the Privacy Act 1988 (Cth) or this Privacy Policy, you may lodge a complaint with us. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
12. Links to Third-Party Websites
Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised "Last updated" date. We encourage you to review this page periodically.